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Internal Server Error. Pretty severe.

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Previous Entry Internal Server Error. Pretty severe. Nov. 10th, 2005 @ 01:46 pm Next Entry
We're getting a "picpix.com" internal error message any time we try to visit the photos in ciannait's friends-locked Scrapbook gallery for her wedding (http://pics.livejournal.com/ciannait/gallery/00009kbt). When clicking through the thumbnail to view a picture, everyone except her gets an error message. We all get the message, whether we're in California, Massachusetts, or Timbuktoo.

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@picpix.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.


Obviously, this should not be happening. What's going on?
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From:brad
Date:November 10th, 2005 11:16 pm (UTC)
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I thought we'd fixed the last of these, but I logged in as your account to check, and I'm not getting any error messages on that URL.

I didn't change anything, but are you still getting the error messages?

If not, I have some hunches what had caused it. If so, I'm curious why you are and not me. If you are still getting them, can you email me your phone number and a good time of day to call so we can coordinate you getting the errors with me looking into things at the same time?
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From:kunzite1
Date:November 10th, 2005 11:25 pm (UTC)

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this is slightly related, i figured i'd reply to your comment instead of hoping you'd see it as another thread.

but, sweetrosedragon's galleries also show this behavior. she contacted me on AIM trying to see if i had any idea what the deal was and i'm lost, but you seem to have an idea.

a handful of other users' accounts have similar problems.

my account is just fine though.

i apologize for hijacking your comment thread.
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From:biscuiteater
Date:November 10th, 2005 11:30 pm (UTC)
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How did you log into her account?
From:mortaine
Date:November 10th, 2005 11:44 pm (UTC)
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Did you click through the thumbnail? The URL I posted works fine, shows thumbnails, but when you click through to a picture (http://pics.livejournal.com/ciannait/pic/00026kdw/g9), it returns the error message.

I am still getting the error, by the way.

Do you want a day or evening phone #?
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From:robinhoodvandal
Date:November 11th, 2005 04:14 am (UTC)
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I have never really friends locked any of my galleries but I made a test one and asked my friends to try it. They also encountered problems.
I have one person on my f-list that can't see anything (HTTP 500 error) even though I know he is part of the friends group that I have permissions set for (all friends). Almost everyone else also gets the same error message as the OP though some people don't seem to have a problem. Of the people who got the error message, all but one got them upon trying to click on the thumbnails and not on loading the gallery itself.
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From:grumpy_sysadmin
Date:November 11th, 2005 03:00 pm (UTC)
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Best. Pickup. Line. Ever.

That's so much more classy than "hey baby, lemme get them digits!"
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From:tsutton
Date:November 10th, 2005 11:44 pm (UTC)
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I am seeing the same thing

11/10/05 23:42:24 Browsing http://pics.livejournal.com/ciannait/gallery/00009kbt
Fetching http://pics.livejournal.com/ciannait/gallery/00009kbt ...
GET /ciannait/gallery/00009kbt HTTP/1.1

Host: pics.livejournal.com
Connection: close
HTTP/1.0 403 Forbidden
Date: Thu, 10 Nov 2005 23:42:25 GMT
Server: Apache
Connection: close
Content-Type: text/html; charset=iso-8859-1

Forbidden
You don't have permission to access /ciannait/gallery/00009kbt
on this server.
From:mortaine
Date:November 11th, 2005 12:07 am (UTC)
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It's a friends-locked gallery. This error is also reported in LJ Support-- it seems to only be in FLocked galleries.
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From:flying_blind
Date:November 10th, 2005 11:54 pm (UTC)
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403 Forbidden.
From:mortaine
Date:November 11th, 2005 12:07 am (UTC)
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It's a friends-locked gallery. This error is also reported in LJ Support-- it seems to only be in FLocked galleries.
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From:sqrfruit
Date:November 11th, 2005 01:13 am (UTC)
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I am also getting an internal server error on a friend's f-locked gallery when trying to view individual photos.
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@picpix.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
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From:grumpy_sysadmin
Date:November 11th, 2005 03:03 pm (UTC)
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Just for the record, this text is the stock 500 error reporting, and says just about nothing about the actual error, which is in the logs on the server side. "Internal Server Error" is plenty of description.

(Not to dissuade people from verbose reporting, mind: that part's good. But the exact time when the error happened, ideally with an NTP synchronized clock, the exact URL where you see an error, and your SOURCE IP address would be far more useful in a situation like this.)
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From:sqrfruit
Date:November 11th, 2005 07:16 pm (UTC)
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It seems to be fixed now, but I'll keep that in mind if I encounter such error messages in the future. Terribly sorry for contributing to your grumpiness.
From:propopdan
Date:November 11th, 2005 01:51 am (UTC)
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If you read the picpix documentation, you'll see that Californians are banned from using the servers. Can't explain Timbuktoo, though.
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